1. Information We Collect

Information You Provide

When you use our services, we may collect:

• Contact information (name, email, phone number)
• Company information and title
• Project details and part descriptions
• CAD files and technical specifications
• Billing and shipping addresses
• Payment information (processed securely by third-party providers)

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Pages visited and time spent
• Referral sources
• Device information

2. How We Use Your Information

We use your information to:

• Process and fulfill your prototyping and manufacturing orders
• Communicate about your projects and provide customer support
• Send you important updates about our services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, manufacturing partners)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets

4. Data Security

We implement appropriate security measures to protect your information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Limited access to personal information

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Provide personalized content
• Improve user experience

You can control cookies through your browser settings, but this may affect website functionality.

6. Third-Party Services

Our website uses third-party services including:

• Google Analytics: For website analytics
• Facebook Pixel: For advertising and analytics
• EmailJS: For form submissions
• Payment Processors: For secure payment processing

These services have their own privacy policies governing their use of your information.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent where applicable
• Data portability

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Project files and communications are typically retained for 7 years for business purposes.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date.

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